HOW IS MY ORDER SHIPPED
Most orders from this site are shipped via USPS, please ensure the mailing address input into the order can receive mail.
WHEN WILL MY ORDER SHIP
All orders on this site are custom, they have a lead time of 3-5 business days to manufacture.
CAN I TRACK MY PACKAGE
Yes, all orders unless special custom filters are provided with tracking information to the email you provide.
HOW DO I CREATE AND ACCOUNT
An account is created at the time of check out. Your account is to keep track of past orders, it does not provide shipping updates. For shipping updates please refer to the email that was sent to you. If the email can not be located please reach out to us and we will provide it.
CAN I RETURN MY FILTER
All filters on this site are made to order and are non-refundable. Please check measurements prior to ordering.
MY FILTERS WERE NOT MADE TO MY SPECIFICATIONS
If the filters you ordered and received are not made to the specifications you entered please alert us immediately. We will take the proper steps to ensure the correct filters are received.
CAN I RETURN A CUSTOM MADE FILTER
Custom filters are made to order and are non refundable. Please double check your packing slip to find out if your filter was made to order. If the listing is not clear please contact us for clarification.